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To set up a Call queue, in the Groups admin center, expand, choose, and after that select. Type a name for the Call queue in the box at the top. overflow virtual receptionist. To include an existing resource account: Under, choose the button to include a resource account for this Call queue.

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Select the button beside the resource account you wish to assign to this Call queue. At the bottom of the pane, select the button. If you need to produce a resource account: Under, choose the button to include a resource represent this Call line. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Type in a detailed. Representatives see this name when a call is presented to them. Enter a descriptive for the resource account. Select the dropdown and select. At the bottom of the pane, choose the button. On the pane, pick the button. Agents see the resource account name when they receive an inbound call.

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Appoint outbound caller ID numbers for the agents by specifying several resource accounts with a telephone number. Representatives can choose which outgoing caller ID number to use with each outbound call they make. Within the Calls App, agents can use their Call Queue (CQ)/ Vehicle Attendant (AA) number or their own personal Direct In, Ward Dial (DID).

On the pane, search for the resource account(s) you want to enable representatives to use for outbound caller ID functions. Select the button next to the resource account with an appointed phone number. Select the button at the bottom of the pane. If you do not have a resource account with a designated contact number: Under, select the button to add a resource account.

Select the button at the bottom of the outcomes. On the pane: Enter a detailed. Representatives see this name when a call is presented to them. Enter a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, choose the button.

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After you've produced this new resource represent calling ID, you'll still need to: Select a supported language. This language is used for system-generated voice prompts and voicemail transcription, if you allow them. When you have actually picked a language, choose the button at the bottom of the page. Specify if you wish to play a greeting to callers when they arrive in the line.

The uploaded recording can be no larger than 5 MB. If you choose, the system reads the text that you type (as much as 1000 characters) when the Call line responds to a call. Keep in mind When using Text to Speech, the text needs to be entered in the language picked for the Call line.

Groups offers default music to callers while they are on hold in a queue. The default music provided in Groups Call queues is totally free of any royalties payable by your organization. If you want to play a specific audio file, pick and submit an MP3, WAV, or WMA file. Note You are accountable for separately clearing and securing all essential rights and consents to use any music or audio file with your Microsoft Teams service, which may consist of copyright and other rights in any music, sound results, audio, brands, names, and other content in the audio file from all appropriate rights holders, which might consist of artists, stars, performers, musicians, songwriters, composers, record labels, music publishers, unions, guilds, rights societies, collective management organizations and any other parties who own, control or accredit the music copyrights, sound effects, audio and other copyright rights.

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Review the requirements for including representatives to a Call line. You can amount to 200 agents via a Teams channel. You must be a member of the group or the creator or owner of the channel to add a channel to the queue. To use a Groups channel to handle the line: Select the radio button and select (overflow answering service).

Select the channel that you desire to use (only basic channels are completely supported) and select. The following clients are supported when using a Groups channel for Call queues: Microsoft Teams Windows customer Microsoft Teams Mac customer Note If you use this option, it can take up to 24 hours for the Call line to be totally functional.

You can add up to 20 agents separately and up to 200 representatives through groups. If you want to include individual users or groups to the line: Select the radio button. To to the line: Select, search for the user, choose, and then choose. To to the queue: Select, look for the group, choose, and after that choose.

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Note New users added to a group can take up to eight hours for their first call to get here. If there are more than 200 members in the group, only the very first 200 members, in alphabetical order, will be included as representatives to the Call queue. Important Understood issue: Appointing personal channels to Call lines When using a private channel calls will be distributed to all members of the group even if the private channel just has a subset of employee.

reduces the amount of time it takes for a caller to be linked to a representative after the representative accepts the call. For conference mode to work, agents in the Call queue need to use among the following customers: The most recent version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts must be set to Teams, Just mode. Representatives who do not satisfy the requirements aren't consisted of in the call routing list. We recommend allowing conference mode for your Call lines if your representatives are utilizing suitable clients (overflow virtual receptionist). Idea Setting to is the recommended setting. overflow call handling. When you have actually picked your call addressing options, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Organization Server. Conference mode is required if Teams users need to consult/transfer calls with Call queues. Representatives may hear the configured music on hold in queue for up to 2 seconds when first joining the call.

If you need to utilize Conference mode, choose,, or as the. If you need to utilize Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the combination of and isn't supported. If you require to utilize, select,, or as the.

When utilizing and when there are less hires queue than offered representatives, just the first 2 longest idle agents will exist with calls from the line. When using, there may be times when a representative gets a call from the line soon after ending up being unavailable, or a brief hold-up in receiving a call from the line after ending up being available.